Laptop Magazine went out and called the tech support of every major notebook manufacturer. They timed their waits before asking one of two very basic questions. After reading this you might want to rethink calling.
Apple scored the highest with an A overall. HP, Acer, and Dell tied for the lowest with C- each. The score was an overall of online and phone tech support combined.
Most tech support people were able to answer the basic usage question within 5 minute holding times. Dell who maxed out at 19 minutes before connecting Laptop to a line that was full of static and hissing.
Acer claimed that a computer was beyond its warranty date but was fairly common knowledge with overseas lines.
via Gizmodo
Advertisement
